Returns & Exchanges

At Runners Shop, we want to ensure you have the perfect fit for your next mile. If you are not 100% satisfied with your purchase, you can return or exchange your gear within 30 days of delivery.

1

Initiate Your Return

Visit our online returns portal with your order number and email address to select the items you wish to send back.

2

Pack Your Gear

Place the unworn items in their original packaging, ensuring all tags are attached and the shoebox is protected inside a shipping box.

3

Attach the Label

Print the prepaid shipping label provided via email and securely affix it to the outside of your return package.

4

Drop Off and Track

Leave your package at any authorized carrier location and keep your tracking receipt until your refund or exchange is processed.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing